Survey Automation Explained

Survey automation is the process of converting a paper survey or offering a survey in electronic form. Surveys can be taken by computer using the Internet or over the phone using interactive voice response (IVR) technology. Participants can even start the survey in one medium and finish it in another.

You can also automate participant contact. Automated assessment technology allows you to send automatic invitations with survey instructions and deadlines. Mid-process, the system can provide real-time survey status and send reminder emails to those who need to complete their surveys. This valuable feature saves simplifies mid-process changes, such as deadline or participant changes, and keeps your 360 evaluation flowing smoothly.

Data processing becomes automated too. You can eliminate the error-prone hand-entering of data. Responses are collected using the automation technology. Instead of spending days tracking down paper surveys, data can be processed quickly and accurately. The result is a more cost-effective, less time-consuming, more accurate process.

Automated follow-up: Once your 360-degree survey is complete and reports have been distributed you can help your participants reach the goals they set with automated telephone coaching. Daily calls remind participants of their goals and report their progress. Online reports allow participants to track their progress over time.

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