Brandability

"STAR was able to make it look like it was on our website, and seamless to our users. They were able to incorporate our look and our logo on the survey and reports. Obviously we're very pleased."

"The people at STAR ... answered all my requests. I had no trouble getting things to look the way I wanted them to."

"Your stuff looks better than anything else on the market... [STAR reports] are easier to read and more polished than the others. Your reports give us a competitive marketing advantage in the marketplace."
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Ease of Use

"The client admin site is great. I have access to the information I need so I can communicate intelligently with my clients, as to what needs to be done, and who needs to be contacted. It saves my clients’ time and my time."

"STAR’s system was easy to use. We didn’t have any problems using web and phone."

"STAR’s process is very user friendly. It takes care of itself."

"With STAR, our clients can take their surveys on the phone or on the web or paper whatever whatever they want. It just gives us more options to offer our clients."

"STAR’s telephone surveys are easy for our patients to use. They use it, we get the information we need."

"Our clients seem to really like how easy STAR’s survey process is to use, and how thorough it is."

"STAR’s telephone surveys are easy for our patients to use. They use it, we get the information we need."

"It was all very simple. STAR made us look like we knew what we were doing."

"...The process was very simple and direct. I got quick, easy, great service"

"Time saving. User friendly."

"The best things are the high speed and, the low cost, and flexibility. I love how easy this whole process was to outsource to STAR."

"STAR provided an easy, interactive process for everyone. Together, we were able to develop a system to meet our needs."
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Flexibility and Customization

"Flexibility is one of the biggest things we value in our relationship with STAR. You always listen. It’s been a really good partnership. We don’t look at STAR as a vendor, but as a partner. We value you."

"STAR has been a terrific resource for us – flexible, professional, and responsive. Their expertise and creativity have helped our assessment projects succeed. It has been a pleasure working with them"

"With STAR, it’s easy to gather the data we need. STAR really knows what they’re doing."

"STAR always responds quickly to our requests."

"STAR’s always improving their system. It’s seamless to us. Sometimes I’ll "pie in the sky" and STAR will pick up on it, and make it happen."

"With STAR, it’s easy to gather the data we need. STAR really knows what they’re doing."

"The people at STAR ... answered all my requests. I had no trouble getting things to look the way I wanted them to."

"STAR customized their approach to fit our needs."

"Even though I am sure I’m a relatively small client, I feel like my projects are taken seriously."

"STAR was so easy to work with, and flexible. They were willing to do whatever was necessary to make it work for us, to fit into what we were trying to achieve."

"We could present the data and let our providers know how they’re doing and how we’re doing."

"With STAR it was easy to make changes. They were very responsive."

"It’s all about flexibility. STAR’s services and technology are outstanding."

"STAR’s responsiveness is great. They’re incredibly good to work with."

"...the response time and overall flexibility were much better than we could achieve internally. STAR helped keep it simple. The solution was exactly what I was looking for."

"STAR accommodated all my changes in a timely manner. They were always open to my feedback and suggestions."
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Outsourcing and Partnering

"...We shifted our survey labor costs over to STAR, and saved time and money."

"Not having to manage this whole survey operation in-house is great."

"...The response time and overall flexibility were much better than we could achieve internally. STAR helped keep it simple. The solution was exactly what I was looking for."

"Now that we use STAR, there’s a lot less work for my staff to do, and it costs me less than trying to run these surveys in house."

"Working with STAR made my job so much easier. Our data was updated and available to me at any time I needed it."

"Partnering with STAR enabled us to get a very large client contract."

"STAR helped us meet the needs of our clients."

"Our 360 with STAR enhanced the Leadership Institute program that it was an adjunct to, and measurably increased its effectiveness."

"With STAR, our clients can take their surveys on the phone or on the web or paper – whatever they want. It just gives us more options to offer our clients."

"Our clients seem to really like how easy STAR’s survey process is to use, and how thorough it is. "

" The best things are the high speed and, the low cost, and flexibility. I love how easy this whole process was to outsource to STAR."

"Now that we use STAR, there’s a lot less work for my staff to do, and it costs me less than trying to run these surveys in house."

"...STAR’s services and technology are outstanding."

"Our clients like STAR’s reports. They are really nice, really professional looking."

"Even though I am sure I’m a relatively small client, I feel like my projects are taken seriously."

"It’s all about flexibility. STAR’s services and technology are outstanding."

"STAR’s responsiveness is great. They’re incredibly good to work with."
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Pricing

"I’d heard good things about STAR’s quality of data and customer service from other consultants. And I’ve been happy with the ratio of cost to service we’ve experienced since working with STAR. You definitely have the technology options we need going forward."

"STAR’s survey process was very cost effective. It generated good information with a minimum of effort on our part."

"I liked that I was told everything up front: pricing, timing, deliverables. There were no surprises. We got everything we expected."

"STAR is friendly, supportive, proactive, cost effective, and customer focused."

"...the costs were lower – STAR’s services were fairly price..."

"The best things are the high speed and, the low cost, and flexibility. I love how easy this whole process was to outsource to STAR."
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Quality

"STAR delivered what I asked for in the time I needed it, the way I had to have it."

"The speed was the biggest thing. The turnaround time was great."

"We’re so spoiled now … if my manager wants any kind of results, we have them at the touch of our fingers. We can go to the web and pull the information immediately."

"The trustworthiness of the data is always a real plus."

"The quality of every operation was high"

"I liked that I was told everything up front: pricing, timing, deliverables. There were no surprises. We got everything we expected."

"You really delivered on your promise to us."

"I’d heard good things about STAR’s quality of data and customer service from other consultants. And I’ve been happy with the ratio of cost to service we’ve experienced since working with STAR. You definitely have the technology options we need going forward."

"...STAR’s services and technology are outstanding."

"STAR did just what we contracted with them to do, without a problem."

"...Very professional"

"Efficient. Easy for folks to use."
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Reports

"STAR’s reports are great. People love the reports."

"STAR’s reporting is very thorough and professional. Their reports are appealing to the eye, and they can be adapted to different types of surveys."

"I don’t have to worry about accuracy. The reports are extremely easy to read. I get the right amount of information..."

"I looked at a new client’s reports from their last 360, and they’re difficult to understand, and not user friendly. STAR’s reports are phenomenal. They’re a hundred times better than (other vendor’s)"

"Our clients like STAR’s reports. They are really nice, really professional looking."

"STAR’s reports are great. We love them, and so do our clients."

"Our clients like STAR’s reports. They are really nice, really professional looking."
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Service and Staff

"The people at STAR are visionary, always looking ahead. We’re a customer looking for more, What can we do? What’s next? STAR’s taken our suggestions, and people here are amazed. Wow, they did that?"

"STAR has hired customer oriented people, who not only know how to do their jobs well, but are also enjoyable to work with. It’s a pleasure to do business with STAR."

"The responsiveness of STAR’s staff is a real plus for us. If we need something fast, they’re right there for us."

"Customer Service personnel are very accessible and responsive. I get my questions answered and my problems solved quickly."

"The folks at STAR were very responsive. Anytime I needed anything, they were more than willing to help."

"...You always listen. It’s been a really good partnership. We don’t look at STAR as a vendor, but as a partner. We value you."

"The friendliness of STAR’s staff is a real strength."

"The people at STAR are great to work with... I got great service".

"You get right back to me on things. I like that. The upbeat attitudes at STAR make me want to talk to you."

"You guys at STAR are a joy to work with. I’ve worked with other survey companies, and their technology was good enough, but they were no fun to work with. Is STAR fun to work with? You betcha."

"STAR has a very cooperative staff. They are all very good people who are easy to work with."

"The people at STAR are wonderful to work with. It’s a very pleasant organization to interact with. They’re ready to listen."

"All the phone interactions with anybody I’ve talked to at STAR have been great. I can’t say enough about that."

"I get great service with STAR. They’re always pleasant and business like, and friendly."

"...Working with the people at STAR is fantastic. They’re informal—no confusing technical lingo, and they know what they’re doing."

"...People at STAR are professional, very down-to-earth, and helpful."

"...Accommodating... quick to respond to requests... customer focused. STAR delivers what we need."

"STAR accommodated all my changes in a timely manner. They were always open to my feedback and suggestions."

"The people at STAR were very helpful. The turnaround time was pretty quick, too."

"STAR is friendly, supportive, proactive, cost effective, and customer focused."

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