Moving from In-House

If you have been managing 360-degree feedback with in-house personnel and technology, the decision to outsource is different for you. You have years of experience that give you a head start on the 360 process. You can choose which aspects of your 360-degree feedback project to outsource. Here are some of the factors to consider as you make the decision to outsource.

Flexibility
If you are moving to a 360-degree feedback vendor, flexibility can be the greatest gain. You can conduct 360-degree feedback more frequently with less difficulty. Perhaps only one segment of your organization needs to be surveyed, you can do it, easily. Sometimes your reports need to be re-designed or adapted. A quality vendor can make it work simply and effectively.

Administration
Decision-making, deadlines, survey design, last-minute changes—when looking for a 360-degree feedback vendor, you need to choose how much or how little control you want to have over these aspects of your survey. Some vendors will take over everything, others will leave as much control in your hands as possible. Choose a vendor that will allow you to control those areas that are important to you.

Technology
A quality 360-degree feedback vendor really shines with state-of-the-art technology. Relying on a 360 vendor reduces your investment in technology. You won’t have to compete with other areas of your organization for quality programmers and equipment. Survey changes can be made with ease. Your vendor can even handle technical support for participants struggling with their survey.

Your Content
You have spent years revising and perfecting your 360-degree feedback survey. You know your organization and need a 360 survey tailored to your organization. You don’t need someone to take over; you just need help with the areas where you lack expertise. You will likely benefit most from a vendor that will allow you to maintain control of the content and decision-making of the 360-degree feedback while managing the technical side of the project.

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