Personalized Service
Have you ever called a company and been put on hold or passed from person to person explaining your story over and over again. Our customers never have that experience with us. They know exactly who to call and get to talk to that person the first time they call. We listen then we act.

Every person that calls STAR is able to talk directly to the person best suited to answer his/her question. Your participants call our survey help line and speak directly with the person who is prepared to answer their questions. No matter how simple the question, they will be treated with consideration.

Survey administrators whether from a consulting firm or participating organization speak directly with project managers to resolve their concerns. They know the name of the person to speak with. We offer a very individualized approach to customer service. Whatever your questions, we will look for the best possible answer for you.

Business owners and high level executives often have questions about our company organization and experience. They are able to speak to our CEO. He answers their questions, discusses our company’s ability to complete their project and discusses how the people and technology of our business work together to offer incredible 360 survey quality.

In summary, whatever you, your customers, or your participants need in regards to your 360-degree feedback, STAR has someone to talk to. You will get the right person the first time and your questions will be answered.

Responsive Customer Care
STAR works with each customer independently. We understand that each organization is different. Our technology allows us to customize each customer’s survey, report and our approach to service. Some of our customers need a quick turnaround, others have lots of question. Some surveys are very large, some are quite small. Some groups launch a massive survey for their entire organization. Some like to complete one group at a time. For some of our new customers, this is their first 360 survey project. Other customers are moving from years of processing their 360 in house. Some new customers are coming from another vendor. We can work with each customer to create the perfect process for their 360-degree feedback project.

Occasionally, despite our best effort, problems arise. Sometimes they are with our technology; sometimes there are difficulties on the customer’s end of the equation. Whatever the problem, STAR gets to work immediately. One call to STAR to alert us of a problem and we are working non stop to resolve the problem. Many times we have already discovered the problem and are working on it. If a problem does occur in our system or process, we don’t just fix it for now. We work to find the root of the problem and correct it. We fix the entire process to ensure the problem doesn’t occur again.

We are proud of the work we do and the service we offer. We call you back, we listen, we work until your questions are answered and issues resolved.

Customer Oriented People
Everyone you talk to at STAR wants to help you. We hire people who are personable and skilled. Many of our staff meetings focus on improving products to help our customers. Our people focus on making your experience better. Beyond their training, they are just kind, moral, honest people who believe in doing the right thing.

Our people are well trained. Each has a specific job and is prepared more than anyone else in the company to do that job. They also know to take a proactive approach. If they don’t know the answer to your question or the solution to a problem, they ask questions and do the research until they do know. If they don’t feel your concerns have been resolved adequately, they fight for you until you have what you need. They know how important your 360 project is for you. They want you to have a positive, successful 360-degree feedback survey. You can trust them to work on your behalf until you have the survey, reports and experience you want.

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